Shipping policy

At M-pumping, we are committed to delivering your inflatable sports equipment quickly, safely, and reliably — no matter where you are in the world. Our goal is to provide a smooth and transparent shipping experience from the moment you place your order until the product arrives at your door.

Order Processing

All orders are processed within 1–3 business days after payment is confirmed.
During high-volume periods or holidays, processing times may be slightly longer, but we always strive to ship as fast as possible.

Once your order is shipped, you will receive a tracking number so you can follow your delivery in real time.

Worldwide Shipping

We ship internationally to most regions, including Europe, North America, Asia, the Middle East, and Africa.

Shipping times vary depending on your location:

• Europe: 5–12 business days
• North America: 8–18 business days
• Asia & Middle East: 10–20 business days
• Africa & other regions: 12–25 business days

Please note that delivery times are estimates and may vary due to customs procedures or external logistics delays.

Packaging & Safety

Your order is carefully packed using durable, protective materials that prevent damage during transit.
Each product includes:

• Detailed setup instructions
• Maintenance recommendations
• Safety guidelines

We do everything possible to ensure your item arrives in perfect condition.

Customs, Duties, and Taxes

International shipments may be subject to customs fees or import taxes depending on the laws of your country.
These charges are the customer’s responsibility. We recommend checking your local customs regulations before placing an order.

Incorrect Address or Delivery Issues

Please make sure your delivery information is accurate.
If a package cannot be delivered due to an incorrect address or refusal to receive the parcel, any additional shipping or return costs will be the responsibility of the customer.

If your package is lost, delayed unusually long, or arrives damaged, please contact us immediately — we will assist in resolving the issue as quickly as possible.

Returns Due to Shipping Problems

If your order arrives damaged or defective due to shipping, please contact us within 7 days of delivery.
We will review your case and provide a replacement or refund when applicable.

To help us resolve the issue efficiently, please include photos of:

• The damaged product
• The packaging
• The shipping label

Contact Us

If you have any questions about shipping, delivery times, or tracking your order, feel free to reach out to our support team.
We’re always here to help and ensure you receive the best experience with M-pumping.