Refund and Returns Policy

At M-pumping, we are committed to providing high-quality inflatable sports equipment for children, teens, and adults. Your satisfaction and safety are our top priorities. This policy explains how to request a return or refund, what items are eligible, and how we handle international shipping.

1. Eligibility for Returns

  • All items may be returned within 30 days of receipt.
  • Products must be unused, undamaged, and in original packaging.
  • For inflatable items, please ensure they are fully deflated, clean, and folded to prevent damage during return.
  • Customized or personalized items cannot be returned unless there is a manufacturing defect.

2. Defective or Damaged Products

  • If your item arrives damaged, defective, or not functioning as described, contact us within 7 days of delivery.
  • Provide photos or videos clearly showing the defect or damage.
  • We will offer a replacement, repair, or full refund depending on product availability and the nature of the issue.
  • Inflatable products are delicate; minor scuffs or marks from shipping that do not affect functionality are not considered defects.

3. Refund Process

  • After we receive and inspect the returned product, we will process your refund to the original payment method.
  • Refunds generally take 5–10 business days to appear, depending on your bank or payment provider.
  • If a replacement is chosen instead of a refund, we will ship the new item at no additional cost.

4. International Returns

  • We ship internationally to most countries.
  • Customers are generally responsible for return shipping costs unless the item is defective or damaged during transit.
  • Customs duties, import taxes, or additional fees cannot be refunded by M-pumping.
  • Always use a trackable shipping method for international returns. Keep your receipt and tracking number for reference.

5. How to Return an Item

  1. Contact our support team at info@m-pumping.biz with your order number, reason for return, and photos if applicable.
  2. Package the item securely in its original packaging.
  3. Ship the item back using a trackable method.
  4. Once received, we will inspect the product and notify you regarding approval or rejection of your refund or replacement.

6. Important Notes & Recommendations

  • Follow all care and usage instructions for inflatable products to avoid accidental damage.
  • Avoid leaving inflatables in direct sunlight or near sharp objects.
  • Deflate items completely before storing or shipping.
  • If you have questions about eligibility, procedures, or shipping for international returns, contact our friendly support team, who are happy to guide you step by step.

At M-pumping, we strive to make your purchase experience safe, reliable, and enjoyable, whether you are buying locally or internationally. Our goal is that every customer feels confident knowing that returns and refunds are straightforward and supported by a responsive team.

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